Frequently Asked Questions

You are here: Home > Frequently Asked Questions

Frequently asked questions

Below you will find some of our most frequently asked questions. If you still have a question, or want to talk further, please visit our contact us page and get in touch, we will be happy to help.

You are responsible for your artwork. Once you have confirmed your order and uploaded your artwork to us we will send you a final proof by email to check before we go to print. If you use our design service we will also email you a final proof to check before we go to print. It is therefore your responsibility to make sure it is correct.

It is very important that you check your artwork thoroughly, any errors or 'typos' will be your responsibility.

You upload your artwork using our online order portal. We accept a number of file formats including PDF, JPEG, Microsoft Word, Illustrator, Indesign or Photoshop. If you are having difficulty uploading your artwork please contact Customer Services on 01977 604992 or alternatively email your file(s) to studio@printplusdirect.co.uk

Yes. Please complete your order as normal and include a scan of the document you need printing or alternatively you can post a copy directly to us.  We will then contact you to confirm whether the document is suitable for printing. If the copy is unsuitable for printing we can provide artwork, however this will incur an additional charge. In optional extras please select "I would like to have my artwork designed for me - £15"

The standard NCR colour sequences are; 2 part: White, Yellow; 3 part: White, Yellow, Pink; 4 part: White, Blue, Yellow, Pink but yes it is possible for you to choose a different colour sequence, the available colour options are White, Yellow, Pink, Blue and Green.  You must indicate your choice in the comments box at checkout, however additional fees may be incurred for non standard colour sequences.

Yes, we can hole punch your order. Select this in our extra features of our online order process. Our standard option is 2 holes.

For orders of NCR pads and NCR books a loose writing shield will be supplied as standard. However, if you require a fixed writing shield please call 01977 604992 for a quote.

Yes, we can add consecutive numbers to your order.  You can select this option in extra features on our online order. Please indicate what you would like your start number to be. You also need to let us know where on the form you would like it numbering. If numbering is required in more than one place please contact Customer Services on 01977 604992 for a quote.

All our NCR forms will be printed in our standard ink colour: BLACK

We do offer a wide range of pantone colours as an optional extra, please select the relevant tick box and provide your specific pantone reference(s). Please bear in mind some special pantone mixes will have to be made which may delay delivery and incur extra costs.

If not specified, our standard pantone colours are: REFLEX BLUE - PANTONE GREEN - PANTONE RED 032 - PANTONE YELLOW

The difference is that a NCR pad is glued together, where as a NCR book is perforated to create a stub then stapled and bound with tape at the stub. We recommend NCR books for customers who maybe mobile and need a more robust and durable solution or require a copy to remain within the book.

We have a range of helpful videos explaining the differences as well as other facts and product demonstrations.

NCR Sets usually consist of a white top sheet plus one or more coloured under-sheets that are glued together at one edge. Each individual set would be loose rather than being stapled into books or glued into pads.

‘NCR’ stands for ‘No Carbon Required’.  A multiple-part paper that does not require carbon paper.  It is a type of coated paper designed to transfer information written on the front sheet onto the sheets beneath.

Yes, the courier service does require a signature upon receipt of the delivery. If there is no one available to sign and accept your order, the parcel will be returned to us and charges may apply for re-delivery. (Certain couriers may make a second delivery attempt).

We cannot be held responsible for any late deliveries once your order has left our premises. Should any parcels arrive damaged, please sign the consignment as "DAMAGED"

Delivery is free of charge to a single mainland UK address. For non-UK deliveries please contact Customer Services on 01977 604992 for a quotation.

Yes. We are based in Castleford, West Yorkshire.  We use a nationwide courier service for our deliveries, however if you would prefer to collect your goods then please indicate at the time of ordering.

Find us on Google Maps or visit our contact page

Our opening hours are 8.30am until 5.00pm Monday to Friday. We are closed on Weekends and Bank Holidays.

Our standard delivery time is to despatch your order within 7 working days from proof approval*. However for more urgent orders we offer our “Rapid Direct” service where we will despatch your order within 4 working days from proof approval*. If required, select the "Rapid Direct" tick box within optional extras. In the event that any parcels arrive with you damaged, please clearly state this on the couriers paperwork when signing.

* Print Plus Direct must receive your proof approval by 3.00pm Monday to Friday (excludes bank holidays).

Payment is taken at the time of order via our secure online order portal. We accept most major credit / debit cards and can also accept payment by PayPal.

Our online order process is designed to make it easy to order from Print Plus Direct.  There are also a number of tutorial videos which can guide you on your selections.  Alternatively if you have any further questions you can email us at sales@printplusdirect.co.uk or call Customer Services on 01977 604992.